Cancellation & Refund Policy
Clear, fair, and transparent refund terms. Enjoy a 14-day money-back guarantee on all PicRush subscription passes.
14-Day Guarantee
Try PicRush Pro or Elite risk-free. Request a refund within 14 days; we value your feedback and resolve your concerns promptly.
Paddle.com MoR
Our orders and refunds are managed securely by Paddle.com, our authorized global Merchant of Record.
Cancel Anytime
Cancel recurring renewals anytime in your Account Settings with one click and keep your benefits until the billing period ends.
24/7 Buyer Support
Need assistance? Email support@picrush.app or visit paddle.net for fast, direct resolution without banking delays.
14-Day Money-Back Guarantee
At PicRush, we want every player to have a high-quality experience. If you purchase a subscription to PicRush Pro or PicRush Elite and encounter any issues or decide it is not a good fit, you can request a refund within 14 days of your purchase or renewal date.
Our refund and customer care process is straightforward:
When you submit a refund request, our team will ask a few quick questions to understand your experience, review your feedback, and take necessary corrective steps to resolve any issues.
We review every case in good faith. Once approved within the 14-day window, the full amount is refunded to your original payment method (Credit Card, Debit Card, or UPI).
Merchant of Record & Order Processing
Official Merchant of Record Disclosure
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
When you make a payment on PicRush, Paddle safely and securely handles your transaction, currency conversions, and applicable taxes (such as Indian GST, European VAT, or US Sales Tax). On your bank or credit card statement, your charge will typically display as PADDLE.NET or PADDLE* PICRUSH.
Canceling Your Subscription Anytime
All subscriptions automatically renew each month so your ad-free experience is never interrupted. However, you can cancel your subscription at any time with no penalties:
Self-Service One-Click Cancellation
Log in to your PicRush account and go to Account Settings → Billing & Subscriptions. Click "Manage Subscription" to cancel future renewals instantly. You will receive an email confirming the cancellation right away.
Keep Benefits Until Current Cycle Ends
When you cancel, your account remains active with Pro or Elite benefits until the end of your current paid billing period. After that date, your account automatically returns to the Free tier without any further charges.
How to Request Your Refund
Requesting a refund is simple and fast. Choose whichever method is most convenient for you:
Method 1: Email Our Support Team
Send an email to support@picrush.app or submit a request through our Contact & Support Hub. Please include the email address linked to your PicRush account. Our team responds within 24 hours.
Method 2: Direct Buyer Support via Paddle.net
As our official reseller, Paddle provides a 24/7 self-service buyer portal at https://paddle.net. You can enter your email address to look up your receipt, view invoice details, cancel renewals, or request a refund directly from Paddle.
Refund Processing Timeline: Once approved, refunds are credited back to your original payment method. Depending on your bank or card issuer, funds typically reflect in your account within 3 to 5 business days (UPI refunds in India are often processed within a few hours).
Fair Resolution & Friendly Support
Before filing a dispute or chargeback with your bank or credit card company, please reach out to us or Paddle first. Bank disputes take several weeks for financial institutions to investigate, whereas our team or Paddle can issue your refund directly within hours. We are here to help you quickly and fairly.
Have questions about your billing?
Visit our Pricing Plans to see all plan details, or read our full Terms of Service and Privacy Policy.